Privacy Policy

Sai Automates ("we", "us", "our") is based in Melbourne, Australia and provides automation and integration services to small businesses. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to this website and to enquiries you send us.

Information we collect

When you submit the contact form we collect the details you provide, which may include your name, business name, email address, phone number, a description of the problem you want solved, and the tools you use. We only collect what you choose to send us.

When you visit the website, our analytics tools collect standard technical information such as your approximate location, device and browser type, pages viewed, and how you reached the site. This information is used in aggregate and is not used to personally identify you.

How we use your information

We use the information you provide to:

• respond to your enquiry and prepare a solution proposal
• communicate with you about your project or request
• provide, deliver, and support the services you ask for
• understand how the website is used and improve it

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Third party services

We use trusted third party services to run the website and handle enquiries. These include an email delivery provider to send and receive contact messages, a customer relationship and chat platform, and a website analytics service. These providers process data on our behalf and some may store data on servers located outside Australia. We only share what is needed for them to provide their service.

Cookies and analytics

The website uses cookies and similar technologies to measure traffic and improve your experience. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law.

Access, correction, and complaints

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also raise a privacy concern with us. To do any of these, contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Please review it from time to time so you stay informed.

Contact

For any privacy question or request, email us at hello at saiautomates.com.au or use the contact page.